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PRIVACY & COOKIES

INTRODUCTION

This is the privacy and cookies policy for sweetlimejuice.co.uk, being the e-commerce website of SWEETLIMEJUICE (we, us and our) for the sale and purchase of our products (Site). For the purposes of European data protection legislation (Data Protection Law), we are the data controller in relation to the personal data processed in accordance with this policy.

We are committed to protecting your privacy online when visiting the Site or communicating electronically with us. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how and why we collect and process personal data, what we do with it and what controls you have.  We will also treat all your personal information as confidential, l keep it on secure servers, and comply with all applicable Data Protection Law and consumer legislation.

RETURNS :

We gladly accept returns and exchanges within 14 days from the date you received your order.  Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the item(s) in unused condition with the original packaging intact and the invoice.

Customers are responsible for the return shipping costs unless the product(s) received is faulty.  Please retain the proof of posting from your courier when you are returning the good(s). We are not responsible for the damage or loss of any items during transit back to the SWEETLIMEJUICE office. 

 

Please email info@sweetlimejuice.co.uk to start the return/exchange process and make sure to state your order number and the name of the item(s) you wish to return. Once you have received a confirmation from us, please send the package to the address below. We will process the refund as soon as we received the item.

 

Return address :

Studio 16D, SPACE, 129-131 Mare Street, Hackney, E8 3RH United Kingdom

REFUNDS :

We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your original payment method. Depending on your bank's policies, you will receive the credit after a further few days. Please note that we will not refund the return shipping fee unless the product(s) received is faulty. We will also not refund additional duties, taxes, or any other charges that may occur for orders outside of the UK and shipping costs for uncollected packages will not be refunded.